• News,  Sales Enablement Management,  Vendor Selection

    The Seller Experience

    I’m coming to the end of my next report, on Sales Engagement Management. I’ve enjoyed working through the data and vendor evaluations from our survey of 1500 practitioners – and I’ve certainly enjoyed the meetings I’ve had with most of the vendors who were mentioned in the survey. 

    It took me back to 2010 when I helped Forrester Research invent and define the term Sales Enablement. And I remember well in 2015 when, as research director and conference host, I closed that year’s Sales Enablement Forum with the advice “Don’t help just Sales – see all buyer touchpoints”. Of course, the other thing I did at that conference was co-present our new report at the time called “Death of the B2B Salesman”. 

    I still get to speak on the topic now … on podcasts (Sales EnablementPRO and Evolvers) and at conferences, so I am looking forward to providing a research “call” on how companies are automating their Sales Engagement Management process, as I now prefer to call it. The data shows that 48% of companies are investing here for the first time – here is an automation market perhaps coming to the end of its “early-adopter” phase and about to mature, aggregate and consolidate. The vendors will need to develop thought leadership and educational content, as opposed to picking low-hanging fruit projects.  

    As I like to say, our research discovers a “vendor landscape” – those vendors who are the most highly regarded by users for automation of the process (or family of processes) we discuss in the survey. Due to geographical, segmentation and functional differences, it is not always a list of direct competitors. In fact, most respondents deploy at least two to cover their needs.

    The survey respondents told us that their most overriding concern is seller adoption – will they use the system after it has been set up for them. Quantifying the investment in terms of business value is also rated highly as a challenge. 

    Concerning adoption, I think that the most successful SEM solutions will need to focus on providing the optimal selling experience. This will achieved by offering through superior integrations to adjacent systems; having an empathetic user interface; being adaptable; and, perhaps most-important, supporting those devices that sellers prefer.

    The 15 vendors profiled in the report will be:


    with honourable mentions (named in the survey but not enough data):


    If you would like to see more of the report, such as the individual vendor profile sheets and full scoring schema, please contact me.  

    Always keeping you informed! Peter

  • Marketing Lead Management,  News,  Vendor Selection

    MLM Report is Out

    I’ve now published the new Marketing Lead Management (MLM) vendor selection matrix via my business partner Research in Action. Our global survey of 1500 business decision makers found that 72% of business will  be investing in new MLM software – over half for their first time. This area of marketing automation is a critical backbone for most marketing organizations but I also know from my recent research with another partner, B2B Marketing, that only 60% of existing users are satisfied with their current solution, citing issues like lack of time/resources to use it effectively and integration – that report comes out in a few days for B2B marketing premium subscribers.

    That is probably why the report has discovered a vendor landscape for MLM which is an interesting mix of Email Service Providers, Marketing Automation vendors and even some Customer Data Platform vendors, showing the range of MLM project maturity across organizations (see my MLM S-Curve Maturity Model). 

    Congratulations to Marketo, who were named and rated the highest of all under that brandname, even though the company was acquired and absorbed by Adobe several years ago. In contrast, the other early market leader and innovator, Eloqua, has somewhat disappeared under the Oracle brand; though it’s customer satisfaction scores have improved greatly since last year’s survey. An interesting brand highly-rated for MLM process automation continues to be Creatio (previously known as bpm’online). Act-On and Hubspot also appear in the Top 5 as rated by the survey respondents.  

    As well as the ratings, we now also ask respondents whether they would recommend the vendor to their peers, the percent of affirmatives is documented as the Research In Action Recommendation Index; it ranges in this landscape from 83% to 96%.

    Our survey also returned that organizational issues are the most significant success inhibitors – 20% cited  executive buy-in is a serious barrier and, evidently, some CMOs still struggle to even get a role in the lead management process and must argue with sales about “turf“.

    The report states that functions provided by lead management systems are also of increasing importance to other departments and programs in a business: internal communications, customer satisfaction initiatives, customer service or support, and channel management. That increases the installed footprint for MLM providers but also expands the user profiles that they sell to and work with.

    If you would like to see more of the report, such as the individual vendor profile sheets and full scoring schema, please contact me.  

    Always keeping you informed! Peter